Refund and Returns Policy

1. General Policy

At netdomains, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product or service, you may be eligible for a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1 Products

• Refunds are available only for products that are defective, damaged during shipping, or not as described.
• The request must be submitted within 30 days of the delivery date.
• Products must be returned in their original condition, unused, and in the original packaging.

2.2 Services

• Service refunds are considered on a case‑by‑case basis.
• If a service has been fully rendered, no refund will be issued.
• Partial refunds may be granted if the service was not performed as agreed.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact our support team at [email protected] or call +1(806)737-9486.
2. Provide your order number, a description of the issue, and any supporting documentation (photos, screenshots, etc.).
3. Our team will acknowledge your request within 2 business days and provide a Return Merchandise Authorization (RMA) number if applicable.

All returned items must be shipped to the address provided in the RMA instructions. You are responsible for the cost of return shipping unless the item is defective or an error was made by netdomains.

4. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within 10 business days.

5. Non‑Refundable Items

• Gift cards or vouchers.
• Products marked as “final sale” or “non‑returnable” at the time of purchase.
• Any item that has been altered, damaged, or used beyond the scope of a defect.

6. User Responsibilities

Customers are expected to:

• Provide accurate contact and order information.
• Inspect products upon receipt and report any issues promptly.
• Return items in accordance with the instructions provided by netdomains.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. netdomains reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: